The Value of UX – and the Cost of Frustration

Check out Jared Spool’s recent post on the UIE blog: A Proven Method for Showing the Value of Good UX. Spool provides a handy list for calculating actual monetary value – in “frustration costs”. One thing, however, he forgets: The frustration growing among development teams that run in all directions because no one know quite what they’re developing and who they are developing it for. The hours spent in retro-sessions. And the overall cost of job frustration, eventually resulting in having to re-staff crucial positions and the disrupting effects this has on teams that struggle to function as it is.