There’s always Sam Hulick on User Onboarding, and then here’s NN/g’s Therese Fessenden with a couple nice examples of User Enticement: Scroll down to see how Yelp lowers entry barriers and conversationally reminds users to stick around. Neat.
UX and Usability pundits are having a field day after last week’s Hawaii’s mistaken missile alert of last week. Apparently, the interface for sending out local or state-wide alerts sports a design that is random enough to almost invite missed clicks. Really, really annoying – if a live alert goes out where a drill should have. Really, really life-threatening, when a drill goes out where a live alert should have.
For future reference:
Wirklich praktische Checkliste zum Planen und Durchführen von Design-Sprints aus dem Google Ventures-Buch “Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days” (von Jake Knapp mit John Zeratsky und Braden Kowitz). Für die, die keine Zeit haben, das alles zu lesen und keine Lust auf das Nitty-Gritty, hier 3 Kern-Punkte, von denen zwei auch für andere “große” (Entscheidungs-)Workshops Sinn machen:
- Choose a big challenge. Use sprints when the stakes are high, when there’s not enough time, or when you’re just plain stuck.
- Get a Decider (or two). Without a decider, decisions won’t stick. If your Decider can’t join the entire sprint, have her appoint a delegate who can.
- Pick a Facilitator. She will manage time, conversations, and the overall sprint process. Look for someone who’s confident leading a meeting and synthesizing discussions on the fly.
Und, ganz wichtig und in meiner Erfahrung viel zu oft vernachlässigt: Plane Pausen ein und überleg dir vor allem vorher, was wann gegessen wird – um Hungerlöcher, Kantinenschlangen und Suppen-Koma gleichermaßen zu vermeiden.
Wenn dir das hier Wait But Why: Artificial Intelligence Revolution pt. 1 und das hier Wait But Why: Artificial Intelligence Revolution pt. 2 Kopfzerbrechen macht, dann kommt hier UIE: New Technologies to Consider for Interaction noch ein friendly reminder, WAS es alles braucht, um die AI Revolution auf die Straße zu bringen (und welche bunten Betätigungsfelder sich da für die geneigte UXerin auftun).
A colleague shared this and I’ll just leave it here in case I need it later.
(Quick web search did not turn up a source, but if this is yours and you want it removed or attributed, drop me a line.)
I know this image is controversial (see e.g. Chris Compston on Medium “My response to the ketchup bottle UX vs UI meme”). It is wrong on many levels. As a metaphor, it is slightly off (“UI is a glass ketchup bottle in a vintage design”?). As an analogy, it does not make sense (“UI is to glass ketchup bottle as UX is to a squeeze bottle”?). It ignores that fact that the glass bottle, too, has a UX dimension und that the squeeze bottle may offer an arguably better UX only because it also has a UI.
BUT because of (not despite) such weaknesses, this image is a great thought starter if you want to discuss why you need to consider UX from the start of your next product development project and why simply bringing in a (UI) designer will not cut it.
Check out Jared Spool’s recent post on the UIE blog: A Proven Method for Showing the Value of Good UX. Spool provides a handy list for calculating actual monetary value – in “frustration costs”. One thing, however, he forgets: The frustration growing among development teams that run in all directions because no one know quite what they’re developing and who they are developing it for. The hours spent in retro-sessions. And the overall cost of job frustration, eventually resulting in having to re-staff crucial positions and the disrupting effects this has on teams that struggle to function as it is.
Not rocket science (and not limited to UX workshop planning, either), but a handy guide: Planning Effective UX Workshop Agendas
Quote for “unter’s Kopfkissen” by Dwight D. Eisenhower: “plans are useless, but planning is indispensable”
A bit redundant here or there (the things we won’t do for a catchy headline …), but a good read before any project kick-off with the client.
“A good roadmap keeps your organization on course toward its destination. Stating what you will do and when makes it easy to judge when you fall behind schedule or get detoured by good ideas that just don’t fit your strategic vision.”
Oder eben nicht: “There’s no clear cut, one-size-fits-all approach to navigation design.”